Definitions
For the purposes of this Return & Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to IRONIXCRAD TRADING SDN BHD.
- Goods refer to the computer accessories and related products offered for sale through our Service, including but not limited to keyboards & mice, headphones, computer cables, and accessories.
- Orders mean a request made by You to purchase Goods from Us.
- Service refers to the online platform, website, and related services operated by IRONIXCRAD TRADING SDN BHD.
- You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
Return & Refund Policy
At IRONIXCRAD TRADING SDN BHD, customer satisfaction is important to Us. We strive to provide quality products and reliable service for all purchases involving computer accessories and related technology products.
This Return & Refund Policy explains the terms and conditions regarding returns, refunds, exchanges, and order cancellations.
By placing an Order with Us, You agree to the terms stated in this Policy.
Eligibility for Returns
Customers may request a return within 30 days from the date the Order is received.
To qualify for a return, the following conditions must be met:
- The item must be unused and in good condition.
- The item must be returned with its original packaging, accessories, manuals, and included components.
- The item must not show signs of misuse, damage, alteration, or improper handling.
- Proof of purchase or order confirmation may be required for verification purposes.
We reserve the right to inspect returned Goods before approving a refund or exchange request.
Refund Process
Once the returned item is received and inspected, We will notify You regarding the status of Your refund request.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on the payment provider or financial institution.
- Approved refunds may take several business days to reflect in Your account.
If the returned item does not meet the return conditions stated in this Policy, the refund request may be declined.
Exchanges
Customers may request an exchange for eligible products within the 30-day return period.
Exchanges are subject to product availability. If the requested replacement item is unavailable, alternative solutions such as store credit or refund arrangements may be provided.
Damaged or Incorrect Items
If You receive an item that is damaged, defective upon arrival, or different from the item ordered, please contact Us as soon as possible with the relevant order details and supporting information.
We will review the matter and work towards an appropriate resolution.
Cancellation Policy
Orders may be cancelled within 12 hours from the time the Order is successfully placed.
To request a cancellation, customers should contact Us promptly with their order details.
If the cancellation request is approved within the allowed timeframe:
- The Order will be cancelled.
- Any eligible payment received will be refunded accordingly.
Cancellation requests submitted after 12 hours may no longer be eligible for cancellation processing if the Order has already entered preparation, packaging, or shipping procedures.
Return Inspection
All returned Goods are subject to inspection and verification before any refund or exchange is approved.
We reserve the right to reject returns that:
- Do not comply with this Policy,
- Are incomplete,
- Show signs of abnormal usage,
- Or are returned in unsuitable condition.
Contact Information
If You have any questions regarding this Return & Refund Policy or require assistance with a return, refund, exchange, or cancellation request, You may contact Us:
IRONIXCRAD TRADING SDN BHD
97-1-12, P227, Jalan Bukit Gambir,
11700 Gelugor, Pulau Pinang, Malaysia
Business:
Computer Accessories – Keyboards & Mice, Headphones, Computer Cables, Accessories