Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to IRONIXCRAD TRADING SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the IRONIXCRAD TRADING SDN BHD., accessible from ironixcradtrading.com
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank You for visiting and shopping with IRONIXCRAD TRADING SDN BHD. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order processing for purchases made through Our Service.
By placing an Order with Us, You agree to the terms stated in this Shipping Policy.
Shipping Coverage
IRONIXCRAD TRADING SDN BHD currently provides shipping services only within Malaysia.
We deliver to most locations across:
- Peninsular Malaysia
- Sabah
- Sarawak
At this time, We do not provide international shipping services.
Orders with shipping addresses outside Malaysia will not be accepted or processed.
Shipping Fees
We are pleased to offer free shipping for all eligible Orders within Malaysia.
No shipping charges will be applied during checkout for standard delivery services covered under this Policy.
Shipping promotions, if any, are subject to change at the discretion of the Company.
Processing Time
Orders are generally processed after payment verification has been successfully completed.
Processing activities may include:
- Order confirmation,
- Product inspection,
- Packaging,
- And shipment preparation.
Orders are typically processed during regular business operating days only.
Processing times may vary during:
- Public holidays,
- Promotional campaigns,
- Peak sales periods,
- Or unforeseen operational situations.
Delivery Timeline
Standard delivery for Orders is estimated to be completed within 7 business days from the date the Order is confirmed and processed.
Delivery timelines are estimates only and may vary depending on:
- Customer location,
- Courier service conditions,
- Weather conditions,
- Public holidays,
- Or circumstances beyond Our control.
While We aim to ensure timely deliveries, delays may occasionally occur.
No Overnight Delivery
IRONIXCRAD TRADING SDN BHD does not offer overnight delivery, same-day delivery, or express shipping services at this time.
All Orders will be shipped using standard delivery methods only.
Customers are advised to place Orders early if products are required for a specific date or occasion.
Shipping Confirmation
Once an Order has been shipped, customers may receive shipping confirmation details through the contact information provided during checkout.
Shipping updates may vary depending on courier availability and service support.
Delivery Address Accuracy
Customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate and complete.
This includes:
- Recipient name,
- Shipping address,
- Contact number,
- And other required delivery details.
IRONIXCRAD TRADING SDN BHD shall not be responsible for delivery issues resulting from incorrect or incomplete information submitted by customers.
Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address details,
- Recipient unavailability,
- Failure to respond to courier communication,
- Or other delivery-related issues,
the Order may experience delays or be returned according to courier handling procedures.
Customers are encouraged to monitor shipment progress and remain reachable during the delivery period.
Shipping Delays
Although We strive to meet estimated delivery timelines, delays may occur due to factors outside Our reasonable control, including but not limited to:
- Courier service interruptions,
- Extreme weather conditions,
- Transportation issues,
- Public holidays,
- High order volumes,
- Or governmental restrictions.
We appreciate Your patience and understanding in such situations.
Order Tracking
Tracking availability may depend on the courier service used for shipment.
Where applicable, customers may receive shipment tracking details to monitor delivery progress.
Damaged Parcels
Customers are encouraged to inspect parcels upon delivery.
If the package appears visibly damaged during delivery, customers should document the condition and contact Us promptly for assistance.
Order Acceptance
All Orders are subject to acceptance and product availability.
We reserve the right to:
- Refuse or cancel Orders,
- Limit quantities,
- Or discontinue products without prior notice.
In such situations, affected customers may be contacted regarding appropriate resolutions.
Changes to This Shipping Policy
IRONIXCRAD TRADING SDN BHD reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on the Service.
Customers are encouraged to review this page periodically for updates.
Contact Information
If You have any questions regarding this Shipping Policy, You may contact Us:
IRONIXCRAD TRADING SDN BHD
Website: ironixcradtrading.com
Business:
Computer Accessories – Keyboards & Mice, Headphones, Computer Cables, Accessories